Help | RemoBell — Troubleshoot

What should I do if my videos are showing up in black and white?

Troubleshoot

If the lighting is dark or it is nighttime that means that the infrared night vision is on! Go into your Remo+ app, click on the Menu icon in the top left corner, click on Devices, select your RemoBell, and adjust your Night Mode setting to "Auto" or "Off."

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What should I do if my RemoBell is not starting up?

Troubleshoot

For RemoBell's technical set up, there are some common difficulties that come up. Here are our top tips.

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Why does RemoBell not connect with my WiFi?

Troubleshoot

There are many factors that can cause connection issues. The best way to work on connection issues is to contact us at 888-985-1849 or support@remoplus.co. We’ll be happy to help you.

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How do I decrease the number of motion notifications that RemoBell sends me?

Troubleshoot

If your motion sensor is turned on, then RemoBell will pick up each movement and alert you whenever there’s motion at your door. If you are experiencing many motion alerts and videos in a short period of time, here are some things you can do.

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What do I do if my batteries are running low?

Troubleshoot

Every RemoBell comes with 6 AA rechargeable batteries at no extra cost! If your batteries are running low, you can replace them with regular AA batteries, or you can charge the batteries and place them back into the device once they’re fully charged.

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