I Can't Find My Saved Pictures/Videos

Troubleshoot

All manually recorded videos and pictures are stored directly to your smartphone.

  • To view your pictures and videos, go to your smartphone’s photos/gallery.
  • If you can’t find the pictures or videos that you recorded with your RemoCam, go to your smartphone’s settings to make sure your RemoCam app has access to your smartphone’s photos.
  • If your RemoCam app did not have access to your smartphone’s photos, no pictures or videos were able to be saved.
  • If you need help finding where your pictures and videos are located, or you are looking for your saved Motion Sensor videos, check out our Save/View Saved Pictures & Videos‘ page.

If this issue persists, please contact Customer Care at support@olivendove.com.


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