Help | DoorCam

What do I do when my batteries run low?

Troubleshoot

DoorCam generally runs up to twelve months on the original 3 D batteries included. Some factors that might contribute to the batteries running out faster include high foot traffic at DoorCam's entryway or having the Live View Option on for an extended amount of time.

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How can I improve the my videos' quality?

Troubleshoot

There are many different factors that might be causing your videos to come out blurry. Here are the most common reasons.

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My push notifications aren't working. How do I turn them on?

Troubleshoot

For iPhone users, please make sure that you have granted DoorCam access to your smartphone so that it can send you push notifications. To check, go to your smartphone’s settings menu and find the notifications bar. From this menu, you will be able to adjust the notifications you would like to receive and approve DoorCam's access.

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I forgot my password or email. Can I still access my account?

Troubleshoot

Forgot your email or password? Don't worry, it happens to the best of us! To recover your password, go to the login in page and click "forgot password." You'll then be asked to enter your DoorCam account email address. Once you enter it, select "send." You will then receive an email with a temporary password from us.

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Will DoorCam ship to where I live?

Others

DoorCam ships through the United States Postal Service. So if you live in the US, we can get it to you! If you would like to purchase a DoorCam internationally, please contact our customer service at support@remoplus.co so that we can best help your house become more secure.

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