Frequently Asked Questions
What is the shipping timeframe?
Domestic Shipping: We ship your product via UPS or USPS within 1-2 business days from the time of your purchase. When your order is shipped, you will receive a shipping confirmation email that includes a tracking number you can use for delivery updates. Packages will normally arrive within 4-7 business days.
Where can I buy Remo+ products?
Remo+ products can be purchased from our website, Amazon, and some of your favorite retailers. View the full list of our retail partners here.
What is the Remo+ Return & Refund policy?
If, for any reason, you want to return or exchange a Remo+ product that you purchased from our website, you must reach out to us no later than 30 days after the date of purchase (the “Cancellation Period”). Remo+ will cover all return or exchange shipping costs within the 30-Day Cancellation Period.
What if my device gets stolen?
All of our devices (except accessories) have a Lifetime Theft Warranty. If your device has been stolen...
How safe is my information with remo+ ?
We take privacy very seriously. That is why we use the same level of protection governments and banks use worldwide. To be specific, we use AES 256-bit security encryption – the most advanced security measure – to protect your personal information including videos on the cloud.