What is the Remo+ Return & Refund policy?

General

Remo+ Website Returns & Exchanges Within the 30-Day Cancellation Period

If, for any reason, you want to return or exchange a Remo+ product that you purchased from our website, you must reach out to us no later than 30 days after the date of purchase (the “Cancellation Period”). Remo+ will cover all return or exchange shipping costs within the 30-Day Cancellation Period.

Here’s what the process looks like:

  • Contact support@remoplus.co.

  • We will email you a prepaid shipping label.

  • Package your Remo+ device into a shipping box with the shipping label on it. You MUST include all original shipping contents.

  • Drop off your package at a local UPS.

Once we receive your return package, we will issue you a refund or a new device.

Any returns initiated after the 30-Day Cancellation Period will not be processed.

Remo+ Website Exchanges After the 30-Day Cancellation Period

If, for any reason, you want or need to return or exchange a Remo+ product that you purchased from our website and it is after the Cancellation Period, you may exchange it for a refurbished product no later than 1-year after the date of purchase (the “Limited 1-Year Warranty”).

Contact us at support@remoplus.co. Return shipping, however, is your responsibility.

Any exchanges initiated after the Limited 1-Year Warranty will not be processed.

 

Retail Returns & Exchanges

 

Contact the retailer and/or refer to the retailer’s return and exchange policy if, for any reason, you want to return or exchange a Remo+ product purchased through a retailer (i.e. not on the Remo+ website).

All Remo+ product orders outside of our website (e.g. Amazon, eBay, etc. ) and/or at retailer stores (e.g. Best Buy, Lowes, Home Depot, etc.) are conducted by the retailer. Remo+ will not have records of retail orders and can not refund/exchange any Remo+ products purchased at retail websites or stores.

Website Promotion Returns & Exchanges

The 30-Day Cancellation Period and Limited 1-Year Warranty will apply to products purchased during website promotions or with a website discount code.*

*Some exceptions may apply and will be stated during the promotion period.


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