Frequently Asked Questions — General
What is the shipping timeframe?
Domestic Shipping: We ship your product via UPS or USPS within 1-2 business days from the time of your purchase. When your order is shipped, you will receive a shipping confirmation email that includes a tracking number you can use for delivery updates. Packages will normally arrive within 4-7 business days.
Where can I buy Remo+ products?
Remo+ products can be purchased from our website, Amazon, and some of your favorite retailers. View the full list of our retail partners here.
What if my device gets stolen?
All of our devices (except accessories) have a Lifetime Theft Warranty. If your device has been stolen...
How safe is my information with remo+ ?
We take privacy very seriously. That is why we use the same level of protection governments and banks use worldwide. To be specific, we use AES 256-bit security encryption – the most advanced security measure – to protect your personal information including videos on the cloud.
How do I change the number of viewers or a devices on my Remo+ App?
Deleting or adding viewers and devices can all be easily done on your Remo+ app.