Frequently Asked Questions — General
What payment methods can I use?
We accept all major credit cards and PayPal for any and all purchases.
What should I do if error codes are showing up on my Remo+ app?
Experiencing error codes? Hopefully, this will help!
Where are my Cloud videos?
Videos created from rings will be saved to your Cloud whenever you have a Cloud plan. If your free trial has expired, you’ll need to purchase a Cloud plan to save videos to your Cloud. To save Motion videos to your Cloud, you will need a Cloud plan and ensure your settings are correct.
How secure will my data be on the Cloud?
Your security matters to you, you matter to us. Thus, your security matters to the Remo+ team. All Cloud videos and information are protected with advanced security measures that are comparable to the data security found in banks. We use the AES 128-bit security encryption to protect your Cloud videos and information from being compromised.
How can I contact you?
We love to hear from our customers! Whether you have technical questions or you simply want to talk about your DoorCam experience, please feel free to email us at support@remoplus.co or call us at 888-985-1849. Our hours are Monday-Friday 8:00am-5:00pm (except holidays).