Help | RemoBell
What should I do if my videos are blurry?
There are many different factors that might be causing your videos to come out blurry. Here are the most common reasons.
What if I'm not receiving push notifications?
For iPhone users, please make sure that you have granted RemoBell access to your smartphone so that it can send you push notifications. To check, go to your smartphone’s settings menu and find the notifications bar. From this menu, you will be able to adjust the notifications you would like to receive and approve RemoBell's access.
How do I recover my login email or password?
Forgot your email or password? Don't worry, it happens to the best of us! To recover your password, go to the login in page and click "forgot password." You'll then be asked to enter in your RemoBell account email address. Once you enter it, select "send." You will then receive an email with a temporary password from us. Click the link in the email to display the temporary password. Return to your Remo+ app login page and enter your email address and the temporary password. The app will then prompt you to reset your password.
How can I change the Wi-Fi being used by my RemoBell?
To change the Wi-Fi RemoBell is using, you will need to first delete the camera from the account and then reset the device. To delete the camera from your account, go to the Menu located in the top left corner of the app’s homepage. Select Devices then click on the trash icon at the bottom right of the page. Select your device then click ‘yes’ to delete the device. To reset the device, press and hold the Reset button on the back of the device for 10 seconds then release. You will see the LED light flash on the front of the device. Now your camera is reset.
How do I adjust the video quality?
Press ‘Menu’ located at the top left corner of the home screen. Select ‘Devices,’ then select the device to see the device’s setting. Go to ‘Video Quality’ and select Best, Average or Low. To implement the changes, you will need to ‘ring’ the doorbell button on RemoBell.