Help | RemoCam
Quick Tips
If you run into a problem with your RemoCam, try these quick solutions: Check out our How To page for thorough instructions on using our products and app Check your wireless network connection and make sure your RemoCam is connected to Wi-Fi Make sure your RemoCam is plugged into a working wall outlet Restart your smartphone and reopen the RemoCam app
Shipping Information
Domestic Shipping Timeline: We will ship your product within 1-2 business days from the time of your purchase. We ship all our products through UPS. When your order is shipped, you will receive a shipping confirmation email. This email will include a tracking number with which you can track your package and get updates on the expected delivery date.
Where Can I Order RemoCam?
RemoCam products can be purchased from our website, or from Amazon. You'd like to purchase a RemoCam? Click here!
What if my RemoCam is stolen?
Your RemoCam is registered to your account. While RemoCam is registered to your account, no one will be able to use the RemoCam except the viewers on your account. If you delete the camera from your account, then anyone who has the camera can register it to another account. We recommend keeping your camera registered to your account at all times.
Cloud Security
Security is essential to us at RemoCam. We want you to know your information is safe when you use RemoCam. We protect your Cloud videos and information with the most advanced security measures. We use the AES 256-bit security encryption to protect your Cloud videos and information from being compromised. Can't get enough of the Cloud? Click here to upgrade or add to your storage plan.