Help | DoorCam

Technical DoorCam difficulties...help!

Troubleshoot

Never fear, our experts are here! These are some quick tips they came up with that might help improve your DoorCam product.

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What should I do if my videos are showing up in black and white?

Troubleshoot

If the lighting is dark or it is nighttime that means that the infrared night vision is on! Go into your Remo+ app, click on the Menu icon in the top left corner, click on Devices, select your DoorCam, and adjust your Night Mode setting to "Auto" or "Off."

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How do I set up my DoorCam?

Troubleshoot

For DoorCam's technical set up, there are some pretty common pitfalls that can happen. Here are our top tips:

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My DoorCam is having trouble connecting with the Wi-Fi. How can I improve the connection?

Troubleshoot

We’re sorry you’re experiencing connection issues. There are many factors that can cause connection issues, from router distance to upload speed. The best way for us to determine what's causing the connection issues is for you to contact us at 888-985-1849 or support@remoplus.co. We want to get your DoorCam back and running ASAP!

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How do I decrease the number of motion notifications that DoorCam sends me?

Troubleshoot

If your motion sensor is turned on, then DoorCam will pick up each movement and alert you whenever there’s motion at your door. If you are experiencing many motion alerts and videos in a short period of time, there are some things you can do.

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